Frequently Asked Questions

Everything you need to know about your ScentiMelti UK shopping experience.

How long does shipping take within the UK?

We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days via Royal Mail.

What is your return policy for fashion items?

We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain accessories cannot be returned unless faulty.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your products ethically sourced?

At ScentiMelti UK, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

Can I track my order once it has been placed?

Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.